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Shipping & Returns

Returns Policy

You may return an item for any reason for thirty (30) days from the time of the sale for a full refund of your sale price, an exchange for the same item, or credit against a different item. In the rare instance of a defective item we will refund the original shipping fee as well. Return shipping is the responsibility of the buyer. We do not charge a "restocking" fee for this service.

There are no returns on any of the Adult Toys.

If for some reason you need to return your merchandise, report a damage claim or defect, or complete an exchange below are simple instructions on how to do that!

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Return Process

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.